FAQs

1. Are all your jewellery pieces handmade?
Our collection includes handcrafted, hand-finished, handpicked and thoughtfully curated jewellery. Product details will mention the material and finish wherever applicable.

2. Is all your jewellery made of sterling silver?
No. We offer 925 sterling silver as well as fashion jewellery, including brass-based, metal-based, gold-polished and semiprecious bead jewellery. Please check the individual product description before purchasing.

3. Will the jewellery look exactly like the photograph?
We make every effort to represent our products accurately. However, slight variations in colour, texture, stone shape or finish may occur, particularly in handcrafted pieces and natural semiprecious stones.

4. How should I care for my jewellery?
Keep jewellery away from water, perfumes, lotions and harsh chemicals. Store each piece separately in a dry pouch or box. Sterling silver may naturally tarnish over time and can be cleaned with a soft silver-polishing cloth.

5. Do you offer customisation?
Yes. Customisation is available for selected designs, including necklace length, number of layers, bead combinations and fastening options. Please contact us before placing your order.

6. How long will my order take to dispatch?
Ready-to-ship products are generally dispatched within the timeframe mentioned in our shipping policy on website. Handmade or customised pieces may require additional time.

7. Do you ship across India?
Yes, we ship across India. Shipping charges and applicable free-shipping thresholds will be displayed at checkout or mentioned in our Shipping Policy.

8. Do you ship internationally?
Yes, international shipping is available to selected destinations. Please contact us for availability, and shipping charges and delivery timelines before ordering.

9. Can I return or exchange jewellery?
Returns and exchanges are subject to our Return & Exchange Policy. Please read the policy before purchasing, particularly for customised, made-to-order and hygiene-sensitive products such as earrings.

10. What if I receive a damaged or incorrect product?
Please contact us within the timeframe specified in our policy, along with clear photographs and an unboxing video where required. We will assist you with the next steps.

11. Can I cancel my order?
Cancellation is subject to our Cancellation & Refund Policy. Customised or already-dispatched orders generally cannot be cancelled.

12. How can I contact you?
You can reach us through the Contact Us section of our website or connect with us through our official email/WhatsApp channels.

13. Are the semiprecious stones natural?
Where a product is described as containing natural or semiprecious stones, variations in colour, shape, markings and size are normal and make each piece unique.

14. How do I know my order has been shipped?
Once dispatched, you will receive shipping/tracking information through the contact details provided with your order.